Facilities Administrator

We are currently recruiting for a Facilities Administrator to join our Maintenance team on a full time, permanent contract which will be based in our Head Office in Dublin 15. The successful candidate will provide administrative assistance by overseeing jobs from dispatch to completion, serving as the first point of contact for client queries and taking responsibility for the general co-ordination of daily service delivery maintenance operations.

PRINCIPAL ACCOUNTABILITIES

  • Managing the job scheduling for the department to include scheduling staff and booking client appointments for both PPMs and reactive works
  • Managing the daily ticket requests from dispatch for the SFM mobile team
  • Responsible for helpdesk calls – filtering by priority and overall management of same
  • Liaising with FM Engineers on various queries and providing the necessary follow up and support to resolve any outstanding issues
  • Assist with the clients’ queries and co-ordinate contract documentation issuing of reports/ RAMS etc.
  • Issuing monthly reports to clients
  • Provide support to the engineers in their day-to-day duties with regards to scheduling their work schedules
  • Provide quality customer service by dealing with queries from clients and ensuring they are transferred for actioning to the relevant personnel
  • Manage client queries, ensuring satisfactory customer service is provided to all and queries are escalated quickly and efficiently, where necessary
  • Manage filing and ensure that contract documentation is correctly stored on SharePoint
  • Assist in prepping billing for the maintenance team
  • Ability to address unforeseen reactive demands
  • Assist the department with any excessive workloads as required
  • Understand the range and depth of the services provided by Sensori FM with the eagerness to further develop your knowledge of the business and the services we provide
  • Support the Facilities Managers in promoting a culture of excellent customer service and establishing exceptional working relationships with the client/s
  • Act as a brand ambassador and lead the Company through its ongoing expansion
  • Any other duties as deemed necessary for the efficiency of the business

SKILLS AND KNOWLEDGE REQUIRED

  • An administrative qualification (FETAC Level 5 or 6) or extensive administrative experience within a busy office environment
  • Minimum of 3 years’ administration experience in a fast-paced work environment
  • Proficient in Microsoft Office with proven experience of using a variety of software
  • Strong understanding of FM/Building (Mechanical & Electrical) services an advantage

Proven experience in a similar role

  • Excellent communication skills, both written and verbal, with fluent English