We are currently recruiting for an FM Administrator to join our Operations team on a full time, permanent contract which will be based in our Head Office in Dublin 15. The successful candidate will support the wider Operations team through the management of the dispatch function from job generation to completion.
PRINCIPAL ACCOUNTABILITIES
- Manage the dispatch function and assign job ticket numbers for FM Engineers
- Provide support to the engineers in their day-to-day duties
- Handle telephone queries from both internal and external parties
- Liaise with FM Engineers on various queries and provide the necessary follow up and support to resolve any outstanding issues
- Responsible for the management of the Job Planner function
- Manage the daily costings and reconciliations of our Engineers dayworks hours for upload to the financial system
- Assist in timesheet management and the reconciliation of Engineers hours for the weekly payroll
- Complete weekly costings of project and tender works for upload to the financial system
- Answer and log FM helpdesk calls
- Conduct monthly reviews and update the department guidelines as necessary
- Register new Engineers onto the Mobile Workforce Management System to include the maintenance of existing files and job rates
- Provide administrative support to Engineers, Project Managers and the office team as and when required
- Provide reception cover as required
- Assist the Operations Team with any excessive workloads as necessary
- Deal with any ad-hoc queries the department may receive from other employees
- Understand the range and depth of the services provided by Sensori FM with the eagerness to further develop your knowledge of the business and the services we provide
- Support the Company in promoting a culture of excellent customer service and establish exceptional working relationships with all key stakeholders
- Act as a brand ambassador and lead the Company through its ongoing expansion
- Any other duties as deemed necessary for the efficiency of the business
SKILLS AND KNOWLEDGE REQUIRED
- A minimum of 3 years proven experience in a similar role
- Advanced Microsoft Office skills are essential
- Excellent communication skills, both written and verbal, with fluent English
- Approachable with a pleasant disposition
- Motivated self-starter, who can work independently
- Capable of prioritising tasks whilst possessing the ability to work under pressure
